Repair and Warranty Policy for Jewelry

Dear Valued Customer,

Thank you for choosing Shop Ice Jewelry. We appreciate your trust in our products.

Repair Services:

  • Currently, we do not offer on-site repair services for jewelry.
  • For jewelry repairs, we advise visiting a local repair shop specializing in jewelry services.

Warranty Coverage:

  • Our warranty is limited to a 14-day exchange policy from the day of delivery.
  • This policy covers manufacturing defects only.

Exchange Process:

  1. If you encounter a manufacturing defect within 14 days of delivery, please contact our customer service team.
  2. We will guide you through the exchange process and provide instructions for returning the product.

Conditions for Exchange:

  • The product must be in its original condition with all accompanying accessories and packaging.
  • Exchanges will not be processed for damages caused by misuse or alterations.

We appreciate your understanding and cooperation. If you have any questions, feel free to reach out to our customer service team.

Thank you for being a valued customer.

Best regards,